Voicemail User Guide

ACCESS YOUR VOICEMAIL

 With the phone subscribed to the voicemail service:

1. Dial xxx-5900 (replace xxx with your prefix)
2. If prompted, enter your PIN and then #.

From a different phone:

1. Dial xxx-5900.
2. Enter your 7-digit mailbox (phone) number.
3. Enter your PIN and then #.

With a different phone with Voicemail:

1. Dial xxx-5900.
2. Hit the * Key when the system answers.
3. Enter your 7-digit mailbox (phone) number.
4. Enter your PIN and then #.

RECORD YOUR GREETING

1. Access your voicemail box.
2. Press 9 for the mailbox setup menu.
3. Press 1 for greeting options.
4. Press 2 to record your greeting.
5. Record your greeting and then press #.
6. Press * to return to the main menu.

CHANGE YOUR PIN

1. Access your voicemail box
2. Press 9 for the mailbox setup menu.
3. Press 2 to change your password.
4. Enter your new password and then press the # key.
5. When prompted to verify the password, enter it again and then press #.

CHANGE LANGUAGE FOR PROMPTS

You have X new messages and X saved messages.
Main Menu…

1. Select 9 to set up your voicemail box
2. Select 5 to change your language settings.
3. Select 1 to hear instructions in English or Select 3 to hear instructions in Spanish

RETRIEVE MESSAGES

1. Access your voicemail box.
2. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement “You have x new messages and x saved messages.”
3. Press 1 to listen to new messages.
4. Press 2 to listen to saved messages.

WHEN RETRIEVING MESSAGES, YOU CAN:

• Press 1 Play the message again
• Press 2 Save the message and play the next
• Press 3 Delete the message and play the next
• Press 4 Save the message as new
• Press 5 Reply to the message
• Press 6 Forward the message to another mailbox
• Press 7 Skip backward in the message
• Press 8 To pause the message
• Press 9 To skip forward in the message

RECORD YOUR MULTIPLE GREETINGS

• Access your voicemail box.
• Press 9 for the mailbox setup menu.
• Press 1 for greeting options.
• Press 5 to pick the greeting (1-9)
• Press 2 to record the greeting and then press #.
• Press 5 to select a new greeting to record, or press * to return to the main menu.

REPLY TO A MESSAGE

• Access your voicemail box.
• Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement “You have x new messages and x saved messages.”
• Press 1 to listen to new messages.
• Press 2 to listen to saved messages.
• While listening to a message, press 5 to reply to the caller.
• When you are finished, press the # key.

*NOTE-REPLY TYPE VOICEMAIL MESSAGES DO NOT WORK WITH E-FORWARD.